KONTRIBUSI PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN GENERASI MILENIAL DI KOTA MAKASSAR

Authors

  • Felicia Leonardi
  • Suryadi Tandiayuk Universitas Hasanuddin
  • Sri Wahyuni Universitas Hasanuddin

DOI:

https://doi.org/10.30649/jpp.v6i1.54

Keywords:

Organizational Citizenship Behavior, Perceived Organizational Support, Millennial Employees

Abstract

The workplace is dominated by millennial workers, and this trend is expected to continue. Although millennial workers are capable of doing their jobs quickly, intelligently, and effectively, corporate citizenship behavior among millennial workers is still underdeveloped. Perceived organizational support is one of the variables that affects organizational citizenship behavior. The purpose of this research is to ascertain how millennial workers in Makassar City's organizational citizenship behavior is influenced by perceived organizational support. The quantitative method and correlational research design are both used in this work. There were 230 participants in this research, all of whom worked as millennials in Makassar city. The Organizational Citizenship Behavior Scale (OCBS) and the Survey of Perceived Corporate Support were used to measure outcomes (SPOS). These findings of this study show that perceived organizational support makes a major contribution to organizational citizenship behavior in millennial employees at Makassar City by 28,8%

References

Aaron, D., Respati, A., & Gatari, E. (2015). Perbedaan perceived organizational support antara karyawan generasi X dan karyawan generasi Y pada PT. Z. FPSI UI, 1-18.

Andriyanti, N. P., & Supartha, I. W. (2021). Effect of perceived organizational support on organizational citizenship behavior with job satisfaction as mediating variables. American Journal of Humanities and Social Sciences Research, 5(1), 46-55.

Badan Pusat Statistik. (2018). Profil Generasi Milenial Indonesia. Kementerian Pemberdayaan Perempuan dan Anak.

Boxill, I., Chambers, C., & Wint, E. (1997). Introduction to social research: With applications to the Carribbean. Canoe Press University of the West Indies.

Chiang, C. F. & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31, 180-190.

Creswell W. John. 2013. Research Design Pendekatan Kualitatif, Kuantitatif, dan. Mixed. Yogyakarta : Pustaka Pelajar.

Crocker, L & Algina, J. (1986). Introduction to classical and modern test theory. Holt, Rinehart, and Winston.

Claudia, M. (2018). The influence of perceived organizational support, job satisfaction and organizational commitment toward organizational citizenship behavior (a study of the permanent lecturers at university of Lambung Mangkurat, Banjarmasin). Journal of Indonesian Economy and Business, 33(1), 23-45.

Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295-336.

Deloitte. (2019). Generasi milenial dalam industri 4.0: Berkah bagi sumber daya manusia Indonesia atau ancaman? Deloitte Indonesia Perspective.

Dewi, N. L. P. Y. & Suwandana, I. G. M. (2016). Pengaruh kepuasan kerja terhadap organizational citizenship behavior (OCB) dengan komitmen organisasi sebagai variabel media. E-journal Manajemen UNUD, 5(9), 5643-5670.

Fauziridwan, M., Adawiyah, W. R., & Ahmad, A. A. (2018). Pengaruh employee engagement dan kepuasan kerja terhadap organizational citizenship behavior (OCB) serta dampaknya terhadap turnover intention. Jurnal Ekonomi, Bisnis, dan Akuntansi (JEBA), 20(1), 1-23.

Gong, B., Greenwood, R. A., Hoyte, D., Ramkissoon, A., & He, X. (2018). Millennials and organizational citizenship behavior: The role of job crafting and career anchor on service. Management Research Review, 41(7), 774-788.

Jang, J., & Juliana. (2020). Pengaruh persepsi dukungan organisasi dan kepuasan kerja terhadap komitmen kerja dan organizational citizenship behavior generasi milenial di industri pendidikan. Jurnal Ilmiah MEA, 4(1), 141-160.

Kratz, H. (2013). Maximizing millenials: The who, how, and why of managing gen y. University of North Carolina.

Kurniawan, A. (2015). Pengaruh komitmen organisasi terhadap organizational citizenship behavior (OCB) PT X Bandung. Jurnal Managemen, 5(1), 95-118.

Kristianingtyas & Rengganis. (2020). Hubungan perceived organizational support (POS) dan organizational citizenship behavior (ocb) karyawan generasi y pamella supermarket. Naskah Publikasi Program Studi Psikologi Universitas Mercubuana, 1-9.

Lavelle, J. J., McMahan, G. C., & Harris, C. M. (2009). Fairness in human resource management, social exchange relationships, and citizenship behavior: Testing linkages of the target similarity model among nurses in the United States. The International Journal of Human Resource Management, 20(12), 2419-2434.

Linda, M.R., Yonita, R., Silvia, E.D., (2019). The effect of perceived organizational support and job satisfaction on organizational citizenship behavior. PICEEBA hal 130-135 atlantos press. Doi: 10.2991/piceeba-19.2019.76

Madiistriyatno, H., & Hadiwijaya, D. (2019). Generasi milenial: Tantangan membangun komitmen kerja/bisnis dan adversity quotient (AQ). Indigo Media.

Mahnaz, M. A., Mehdi, M., Jafar, K. M., & Abbolghasem, P. (2013). The effect of demographic characteristics on organizational citizenship behavior in the selected teaching hospitals in Tehran. African Journal of Business Management, 7(34), 3324-3331.

Ng, E. S. & Johnson, J. M. (2015) Millenials: Who are they, how are they different, and why should we care?. Doi: 10.4337/9781783476589

Ones, D. S., Anderson, N., Viswesvaran. C., & Sinangil, H. K. (2017). Tbe SAGE handbook of industrial, work and organanization psychology. SAGE Reference.

Organ, D. W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10(2), 85-97.

Parumasur, S. B., & Govender, P. (2016). Organizational citizenship behavior: Do generational and biographical differences exist? Corporate Ownership & Control, 14(1), 620-629.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.

Pratiwi, Y. R. (2021). Lintas generasi, begini cara memimpinnya. Retrieved from Kementerian Keuangan Republik Indonesia: https://www.djkn.kemenkeu.go.id/artikel/aca/13704/Lintas-Generasi-Begini-Cara-Memimpinnya.html

Putra, P. D. P. & Sriathi, A. A. A. (2017). Pengaruh perceived organizational support dan komitmen organisasi terhadap organizational citizenship behavior. E-Jurnal Manajemen Unud, 6(9), 4800-4828.

Priskila, E., Tecoalu, M., Saparso, Tj, H. W. (2021). The role of employee engagement in mediating perceived organizational support for millennial employee organizational citizenship behavior. Journal of Social Science, 2(3), 258-265. https://doi.org/10.46799/jsss.v2i3.129

Rasdiana, N. I. (2019). Kontribusi leader member exchange terhadap organizational citizenship behavior pada pegawai kecamatan di kabupaten Maros. Skripsi. Universitas Hasanuddin.

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journa of Applied Psychology, 698-714.

Rosyiana, I. (2019). Innovative behavior at work: Tinjauan psikologi & implementasi di organisasi. Deepublish.

Sahrah, A. (2017). Perceived organizational support dan organizational citizenship behavior pada perawat rumah sakit. InSight, 19(1), 40-56.

Setiawan, A., Suwandy, K., & Widjaja, D. C. (2017). Analisis perbedaan organizational citizenship behavior karyawan dilihat dari faktor demografis di kafe Excelso Surabaya. 1-15.

Shams, M. S., Niazi, M. M., & Asim, F. (2020). The relationship between perceived organizational support, employee engagement, and organizational citizenship behavior: Application of PLS-SEM approach. Kardan Journal of Economics and Management Sciences, 3(1), 35-55.

Shaughnessy, J. J., Zechmeister, E. B., Zechmeister, J. S. (2000). Research methods in psychology. McGraw-Hill.

Shore, L. M. & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774-780.

Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-663.

Somech, A., & Oplatka, I. (2015). Organizational citizenship behavior in school: Examining the impact and opportunities within educational systems. Routledge Research in Education.

Spector, P. E. (2012). Industrial and organizational psychology: Research & practice (6th ed.). John Wiley & Sons.

Sugiyono. (2012). Metode penelitian kuantitatif, kualitatif dan R&D. Alfabeta.

Wardiana, A. G. (2018). Keterkaitan perceived organizational support dan happiness at work pada karyawan generasi y PT. Telekomunikasi Selular Jakarta. Skripsi. Universitas Diponegoro.

Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. The Academy of Management Journal, 40(1), 82-111.

Downloads

Published

2023-06-30

How to Cite

Felicia Leonardi, Suryadi Tandiayuk, & Sri Wahyuni. (2023). KONTRIBUSI PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN GENERASI MILENIAL DI KOTA MAKASSAR . JURNAL PSIKOLOGI POSEIDON, 6(1), 15–29. https://doi.org/10.30649/jpp.v6i1.54

Issue

Section

Articles